Everything covering delivery, payment and returns sits on this page. For anything not answered here, email customercare@debsboutique.com.au and we will help.
Delivery Australia-Wide
We ship anywhere in Australia through Australia Post and trusted local couriers.
- Free Standard Shipping Australia-wide on orders of $300 or more. Please allow 5 to 10 working days.
- Standard Shipping, $10 on orders under $300. Please allow 5 to 10 working days.
- Express Shipping, $12. Dispatched same day where possible. Please allow 2 to 3 working days.
Please check your delivery details carefully and make sure someone is available to sign for your parcel. Orders cannot be redirected once dispatched. Where incorrect details have been provided and a parcel cannot be recovered, Debs Boutique is unable to accept responsibility.
Shopping From Overseas
We no longer ship outside Australia. If you are overseas, we encourage you to use a freight forwarding service. A forwarder gives you an Australian delivery address. We are happy to send your order there as a normal Australian delivery, and they send it on to you. It is often the more economical way to ship internationally, as forwarders combine parcels and have access to competitive international rates.
How it works
- Sign up with a freight forwarder and receive your Australian delivery address.
- Enter that Australian address as your shipping address at checkout.
- Once we deliver to the forwarder, arrange onward shipping through them.
A few established services are listed below. These are independent third parties. Please review their fees and terms yourself, as Debs Boutique is not affiliated with and does not endorse any provider.
- Buy and Ship Australia. au.buynship.com
- AUSFF, Australian Mail and Freight Forwarding. ausff.com.au
- PACK and SEND. packsend.com.au
- Jetkrate. jetkrate.com
Once your order is delivered to your forwarder's Australian address, it is considered delivered. Any duties, taxes or forwarding charges in the destination country are the responsibility of the customer and are arranged directly with the forwarder.
Price, Payment and Discount Codes
All prices are shown in Australian Dollars and include GST where applicable.
- Prices may change without notice
- Confirmed orders cannot be price adjusted
- Full payment is required before dispatch
- Where payment is declined, stock cannot be held or guaranteed
- Only one discount code may be applied per order
Returns: Final Sale
After 47 years, Debs Boutique is closing, and every purchase is now final sale. We can't offer returns, exchanges, refunds or store credit for change of mind. That includes a piece not fitting, or not being quite what you expected. Please check sizing and product details before you buy, and email us first if you have any questions. We're happy to help.
Orders placed before 2 October 2026 are covered by the returns policy that applied when you ordered. Email us and we'll sort it out.
Faulty or Incorrect Pieces
Final sale doesn't affect your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If your piece arrives faulty, damaged, not as described, or we've sent you the wrong item, you're entitled to a remedy. For a major failure you can choose a refund or a replacement. For a minor failure we may repair it, or offer a replacement or refund.
To make a claim, email customercare@debsboutique.com.au with your order number, a short description of the problem and a photo. Please email us before posting anything back so we can look out for your parcel.
Returns address:
Debs Boutique
PO Box 132
Cooroy QLD 4563
Full details are in our Refund Policy.
Need Help
We are happy to answer any question about your order or return.
customercare@debsboutique.com.au
Debs Boutique