Everything covering delivery, payment and returns sits on this page. For anything not answered here, email customercare@debsboutique.com.au and we will help.
Delivery within Australia
We offer Standard and Express delivery through Australia Post and trusted local couriers.
- Free Standard Shipping. Estimated delivery within 5 to 7 business days.
- Express Shipping. Dispatched same day where possible. Please allow 1 to 3 business days.
Please check your delivery details carefully and make sure someone is available to sign for your parcel. Orders cannot be redirected once dispatched. Where incorrect details have been provided and a parcel cannot be recovered, Debs Boutique is unable to accept responsibility.
Delivery to New Zealand
We ship to New Zealand through Australia Post. Standard delivery takes approximately 7 to 12 business days. Any local duties or taxes on arrival are the responsibility of the customer.
International Orders
Debs Boutique ships within Australia and New Zealand. We no longer ship directly to other international destinations.
If you are shopping from elsewhere, you can still receive your order using a freight forwarder. These services give you an Australian delivery address. We ship your order to them in AUD as a normal domestic order, and they forward it on to you. This is often more cost effective, as forwarders consolidate parcels and access competitive international rates.
How it works
- Sign up with a freight forwarder and receive your Australian delivery address.
- Enter that Australian address as your shipping address at checkout.
- Once we deliver to the forwarder, arrange onward shipping through them.
A few established services are listed below. These are independent third parties. Please review their fees and terms yourself, as Debs Boutique is not affiliated with and does not endorse any provider.
- Buy and Ship Australia. au.buynship.com
- AUSFF, Australian Mail and Freight Forwarding. ausff.com.au
- PACK and SEND. packsend.com.au
- Jetkrate. jetkrate.com
Any duties, taxes or forwarding charges in the destination country are the responsibility of the customer and are arranged directly with the forwarder.
Price, Payment and Discount Codes
All prices are shown in Australian Dollars and include GST where applicable.
- Prices may change without notice
- Confirmed orders cannot be price adjusted
- Full payment is required before dispatch
- Where payment is declined, stock cannot be held or guaranteed
- Only one discount code may be applied per order
Lay-by, In Store Only
We offer a six week lay-by on full priced pieces.
- A 20 percent deposit is required
- If cancelled within the lay-by period, 20 percent of the deposit is retained as an administration fee
- The remaining deposit is issued as store credit
If we do not hear from you within ten weeks of the start date, the lay-by is forfeited and the full deposit lost. If a fault is found at collection, return the piece within 7 days for assessment. Lay-by purchases cannot be returned for change of mind.
Returns, General Conditions
Online purchases may be returned within 7 days of receipt, provided the piece is:
- Unworn, unwashed and unaltered
- In its original packaging with swing tags attached
- For footwear, returned in an undamaged shoe box, which forms part of the product
For hygiene reasons, swimwear and jewellery cannot be returned. Pieces returned in a condition different to how they were received will not be accepted. Returns are not accepted for change of mind.
All returns require a Return Authorisation number obtained before sending. Returns received without one cannot be accepted. Please include your original invoice with your return.
To request a Return Authorisation number, email customercare@debsboutique.com.au.
Full Priced Pieces
Full priced pieces are eligible for an exchange, store credit, or refund to the original payment method, provided they meet the conditions above and are returned within 7 days. Once your return is received and approved, please allow 5 to 10 business days for the refund to appear.
Sale Pieces
- Discounted 1 to 40 percent: eligible for store credit only, less a $10 handling fee
- Discounted over 40 percent: not eligible for return
- Marked FINAL SALE: cannot be returned under any circumstances
No refunds are offered on sale pieces.
Exchanges
To exchange for a different size, email us for a Return Authorisation number and return the piece within 7 days. Once received and approved, your replacement size will be dispatched. If your size is unavailable, we will offer store credit or, for full priced pieces, a refund.
Faulty Pieces
A faulty piece is one received with damage or a manufacturing fault that appears within a reasonable time of purchase. General wear and tear is not considered a fault.
Where possible, faulty pieces are repaired in line with Australian Consumer Law. Where repair is not possible, we will offer a replacement, store credit valid for 12 months, or a refund.
Faults must be reported within 14 days of receipt by emailing customercare@debsboutique.com.au for a Return Authorisation number. Pieces sent without one, or outside this timeframe, cannot be accepted.
Need Help
We are happy to answer any question about your order or return.
customercare@debsboutique.com.au
Debs Boutique
24 Ocean Beach Road, Sorrento VIC 3943
(03) 5984 1617