SHIPPING AND RETURNS

DELIVERY:


Australia:
If you select free standard shipping, delivery will be made within approximately 5 - 7 working days of purchase. If you select the express option, we will endeavour to get it out the same day so you will receive it the next day, but please allow 2-4 working days. Items will be sent by Australia Post. Please state your daytime delivery address and make sure someone will be able to sign for the package. Please note we are unable to redirect orders once they have been dispatched. All product prices displayed include GST.

Please note that it is the customer’s responsibility to provide the correct shipping details and information. Although we will do everything we can to ensure your parcel arrives, we can accept no responsibility for lost items if the incorrect details are given and items are unrecoverable.

International:
If you select free standard shipping, delivery will be made within approximately 7-15 working days of purchase. If you select the express option, delivery will be made within 3 - 7 working days of purchase to USA, Europe, and Asia Pacific. Items will be sent to your zone by Australia Post which will pass over to your local Postal Service once landed in your country. Please state your daytime delivery address and make sure someone will be able to sign for the package. Please note we are unable to redirect orders once they have been dispatched.

Please note during sale, Standard and Express deliveries may take up to an additional 48 hours to reach you. 

 

TAXES AND DUTIES:
International purchases may incur duties and taxes upon arrival in the destination country.  These are not included in the purchase price, and any such local duties / taxes owing on the delivery are the sole responsibility of the customer. Refunds will not be given for failure to pay duties and taxes, and your item being returned to us. Please note, for failure to collect, the parcel may be returned to us via Australia Post, and can take 90 days with no tracking available. 

PRICE, PAYMENTS AND DISCOUNT CODES
All prices on the Website are in Australian dollars and include GST where applicable. Prices are subject to change but no price adjustments will be made on confirmed orders whether or not dispatch has occurred.  Payment in full is required before goods will be dispatched.  If payment is declined by your bank or credit card issuer we cannot hold the products in your order or guarantee their availability should you try to order the product/s again. 
From time to time the Website may offer various discount codes. Only one discount code may be used per order.   

RETURNS

At Debs Boutique, we want your shopping experience to be as easy as possible! We want our customers to feel confident in their purchase, knowing they can make exchanges or receive refunds hassle free. We understand how tricky it can be to know how a piece will fit before trying it on, and that’s why we offer you a 7 day return policy, excluding on sale items.

Provided the item is not worn, altered or washed, has the swing tag still attached and is in the original packaging, you may return within 7 days of receiving your item for an exchange, store credit or refund. In the interests of hygiene, we do not offer returns on swimwear or jewellery. Shoe boxes must be protected as they are considered part of the product, your return will not be accepted if the box is damaged.

We will not accept any returns that are not in the original condition as when purchased. 

Please note: This returns policy only applies to online purchases, not those made in store. 

Exchanges and credits:

If you have purchased the wrong size and would like to exchange it for another size, please email us at customercare@debsboutique.com.au and you will be given a return authorisation number to be sent back with the garment. The garment must be returned within 7 days of delivery date. Once the garment has undergone a quality control check to make sure it has not been worn and that the tags are still in place, the new size will be sent to you. Please specify the size you require when emailing for a return authorisation number. If the size you require is not available, we will issue you with your choice of a store credit or a refund.

No refunds or returns for change of mind.

No returns will be accepted after 7 days from the date of delivery.

No item will be accepted without a return authorisation number.
Please include the invoice when returning a garment. 

Refunds:
If you purchased an item, and would like to return it for a refund email us at customercare@debsboutique.com.au to receive a returns authorisation number and return the garment in the original condition within 7 days of purchase. Once the garment has undergone a quality control check to make sure the garment has not been worn and that the tags are still in place, we will issue the refund. Of course we will endeavour to process your refund as quickly as possible, however please allow 5 - 10 business days for your refund to actually appear in your account. Refunds will be issued by the same method as to which the item was paid.

Sale items:
If you have purchased the wrong size and would like to exchange it for another size, please email us immediately to receive a Return Authorisation Number and once the item has undergone a quality control check we will issue you with your size. If the size is not available we will issue you with a store credit to use within a 12 month period. You must return the garment within 7 days of purchase for exchanges on sale items. Unfortunately we do not offer refunds on sale items or any returns if FINAL SALE was specified in item description. 


Faulty items:
Faulty items are classified as faulty if they are received damaged, or where a manufacturing fault has occurred within a reasonable time frame. Please note that items which have been damaged as a result of some wear and tear are not considered to be faulty. In accordance with Consumer Affairs, where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. If the garment is unable to be repaired or replaced, we will offer you a credit to use within 12 months, or a refund. If you have a faulty item, please email us immediately at customercare@debsboutique.com.au to receive a return authorization number. We will send out a replacement as soon as we receive the original faulty garment back. Please send the faulty garment back within 14 days of purchase. Please note that returned goods will not be accepted without a return authorization number or after the return window.

Care instructions:
All garments come with care instructions specific to the item. Please follow the label's care recommendation. Debs Boutique is not liable for items damaged due to improper care.

Unfortunately we do not receive additional notions for garments (i.e. buttons, zippers, hooks, belts, etc.). We are unable to provide these items if they are lost or damaged.

How to return your garment:
When you receive your returns authorisation number, you will also receive the return address and detailed information on how to return your garment.

INSTORE RETURNS

If you have purchased the wrong size and would like to exchange it for another size, please email us atcustomercare@debsboutique.com.au and you will be given a return authorization number to be sent back with the garment. The garment must be returned within 7 days of purchase date. Once the garment has undergone a quality control check to make sure it has not been worn and that the tags are still in place, the new size will be sent to you. Please specify the size you require when emailing for a return authorisation number. If the size you require is not available, we will issue you with your choice of a store credit or a refund.

No refunds or returns for change of mind. 

No returns will be accepted after 7 days from the date of purchase. 

Faulty Items
Faulty items are classified as faulty if they are received damaged, or where a manufacturing fault has occurred within a reasonable time frame. Please note that items which have been damaged as a result of some wear and tear are not considered to be faulty. In accordance with Consumer Affairs, where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. If the garment is unable to be repaired or replaced, we will offer you a credit to use within 12 months. If you find that unfortunately your item has become faulty, please call us instore on (03) 5984 1617, or come in and see us as soon as possible. 

Care Instructions
All garments come with care instructions specific to the item. Please follow the label's care recommendation. Debs Boutique is not liable for items damaged due to improper care. 

​Unfortunately we do not receive additional notions for garments (i.e. buttons, zippers, hooks, belts, etc.). We are unable to provide these items if they are lost or damaged.

Lay-by 
We offer 6 week lay-by on all full priced items. 20% deposit must be left to secure your item. If you chose to cancel your lay-by with that timeframe, 20% of your deposit will be kept for administrative fees, and the balance returned to you in the form a store credit. 

We will contact you as a reminder if you have not collected your lay-by within this timeframe, but if we still do not hear from you after 10 weeks from initial purchase date, your lay-by will be forfeited and the deposit lost. 

If you find something wrong once you collect your lay-by, return it to us within 7 days for assessment and we will follow the return procedure above. Please remember we do not accept returns for change of mind.  

​​More questions?

Feel free to email us anytime at customercare@debsboutique.com.au and we will answer any question you may have.