📦 SHIPPING & PAYMENT INFORMATION

DELIVERY

Australia

We offer both Standard and Express delivery options via Australia Post or trusted local couriers.

  • Free Standard Shipping: Estimated delivery within 5–7 business days
  • Express Shipping: Dispatched same day where possible. Please allow 1–3 business days

Please ensure your delivery details are correct and that someone is available to sign for your parcel. Orders cannot be redirected once dispatched.

Debs Boutique cannot accept responsibility for lost parcels where incorrect details were provided and the parcel cannot be recovered.

New Zealand

We ship to New Zealand via Australia Post. Standard delivery is approximately 7–12 business days. Any local duties or taxes on arrival are the responsibility of the customer.

INTERNATIONAL ORDERS

Debs Boutique currently ships only within Australia and New Zealand. We no longer ship directly to other international destinations.

If you're shopping from outside Australia or New Zealand, you can still receive your order by using a freight forwarder (also called a parcel forwarder). These services give you an Australian delivery address — we ship your order to them in AUD as a normal domestic order, and they forward it on to you overseas. This is often more cost-effective, as forwarders can consolidate multiple parcels and access competitive international shipping rates.

How it works:

  1. Sign up with a freight forwarder and get your Australian delivery address.
  2. Enter that Australian address as your shipping address at checkout.
  3. Once we deliver to the forwarder, arrange onward shipping to your country through them.

A few established services (independent third parties — please review their fees and terms yourself; Debs Boutique is not affiliated with and does not endorse any provider):

  • Buy&Ship Australia — au.buynship.com
  • AUSFF – Australian Mail & Freight Forwarding — ausff.com.au
  • PACK & SEND — packsend.com.au
  • Jetkrate — jetkrate.com

Any duties, taxes, or forwarding charges in the destination country are the customer's responsibility and are arranged directly with the forwarder.

PRICE, PAYMENTS & DISCOUNT CODES

All prices are displayed in Australian Dollars (AUD) and include GST where applicable.

  • Prices may change without notice
  • Confirmed orders cannot be price-adjusted
  • Full payment is required before dispatch
  • If payment is declined, stock cannot be held or guaranteed
  • Only one discount code may be applied per order

LAY-BY (IN-STORE ONLY)

We offer a 6-week lay-by on full-priced items.

  • 20% deposit required
  • If cancelled within the lay-by period, 20% of the deposit is retained as an admin fee
  • The remaining deposit is issued as store credit

If we do not hear from you within 10 weeks of the start date, the lay-by will be forfeited and the full deposit lost.

If a fault is found at collection, return within 7 days for assessment.
Lay-by purchases cannot be returned for change of mind.