📦 SHIPPING & PAYMENT INFORMATION

DELIVERY

Australia

We offer both Standard and Express delivery options via Australia Post or trusted local couriers.

  • Free Standard Shipping: Estimated delivery within 5–7 business days

  • Express Shipping: Dispatched same day where possible. Please allow 1–3 business days

Please ensure your delivery details are correct and that someone is available to sign for your parcel. Orders cannot be redirected once dispatched.

Debs Boutique cannot accept responsibility for lost parcels where incorrect details were provided and the parcel cannot be recovered.

International

International orders are shipped via Australia Post (transferring to your local postal service) or DHL through InXpress/TNT.

  • Standard Shipping: Approx. 7–15 business days

  • Express Shipping: Approx. 3–7 business days to the USA, Europe and Asia Pacific

A daytime delivery address and signature on delivery are required.
Orders cannot be redirected once dispatched.

During sale periods, please allow an additional up to 48 hours for dispatch.

TAXES & DUTIES – INTERNATIONAL ORDERS

International customers may be required to pay local duties or taxes when their order arrives in their country. These charges are not included in your purchase price and remain the responsibility of the customer.

Refunds will not be issued for parcels returned due to unpaid duties or taxes.

Parcels Returned Due to Unpaid Duties or Taxes

If an international parcel is returned to us because local duties or taxes were not paid, the order is not eligible for a refund.

Upon request, we may offer one of the following options:

  • Store credit, issued minus all shipping costs and a 30% administrative fee, or

  • Re-shipment of the parcel once it has been returned to us, with the customer responsible for all new shipping charges as well as any duties, taxes or return fees billed to us.

Please note: returned international parcels may take up to 90 days to reach us, and tracking may not be available.

PRICE, PAYMENTS & DISCOUNT CODES

All prices are displayed in Australian Dollars (AUD) and include GST where applicable.

  • Prices may change without notice

  • Confirmed orders cannot be price-adjusted

  • Full payment is required before dispatch

  • If payment is declined, stock cannot be held or guaranteed

  • Only one discount code may be applied per order

LAY-BY (IN-STORE ONLY)

We offer a 6-week lay-by on full-priced items.

  • 20% deposit required

  • If cancelled within the lay-by period, 20% of the deposit is retained as an admin fee

  • The remaining deposit is issued as store credit

If we do not hear from you within 10 weeks of the start date, the lay-by will be forfeited and the full deposit lost.

If a fault is found at collection, return within 7 days for assessment.
Lay-by purchases cannot be returned for change of mind.