If you select free standard shipping, delivery will be made within approximately 5 - 7 working days of purchase. If you select the express option, we will endeavour to get it out the same day so you will receive it the next day, but please allow 2-4 working days. Items will be sent by Australia Post or local couriers. Please state your daytime delivery address and make sure someone will be able to sign for the package. Please note we are unable to redirect orders once they have been dispatched. All product prices displayed include GST.
Please note that it is the customer’s responsibility to provide the correct shipping details and information. Although we will do everything we can to ensure your parcel arrives, we can accept no responsibility for lost items if the incorrect details are given and items are unrecoverable.
If you select free standard shipping, delivery will be made within approximately 7-15 working days of purchase. If you select the express option, delivery will be made within 3 - 7 working days of purchase to USA, Europe, and Asia Pacific. Items will be sent to your zone by Australia Post, which will pass over to your local Postal Service once landed in your country, or by DHL through InXpress or TNT. Please state your daytime delivery address and make sure someone will be able to sign for the package. Please note we are unable to redirect orders once they have been dispatched.
Please note during sale, Standard and Express deliveries may take up to an additional 48 hours to reach you.
TAXES AND DUTIES:
International purchases may incur duties and taxes upon arrival in the destination country. These are not included in the purchase price, and any such local duties / taxes owing on the delivery are the sole responsibility of the customer. Refunds will not be given for failure to pay duties and taxes, and your item being returned to us. Please note, for failure to collect, the parcel may be returned to us via Australia Post, and can take 90 days with no tracking available.
PRICE, PAYMENTS AND DISCOUNT CODES
All prices on the Website are in Australian dollars and include GST where applicable. Prices are subject to change but no price adjustments will be made on confirmed orders whether or not dispatch has occurred. Payment in full is required before goods will be dispatched. If payment is declined by your bank or credit card issuer we cannot hold the products in your order or guarantee their availability should you try to order the product/s again.
From time to time the Website may offer various discount codes. Only one discount code may be used per order.
We offer 6 week lay-by on all full priced items. 20% deposit must be left to secure your item. If you chose to cancel your lay-by with that timeframe, 20% of your deposit will be kept for administrative fees, and the balance returned to you in the form a store credit.
We will contact you as a reminder if you have not collected your lay-by within this timeframe, but if we still do not hear from you after 10 weeks from initial purchase date, your lay-by will be forfeited and the deposit lost.
If you find something wrong once you collect your lay-by, return it to us within 7 days for assessment and we will follow the return procedure above. Please remember we do not accept returns for change of mind.
RETURNS & REFUNDS
For returns and & refunds information visit our policy page:
Returns and Refunds policy
Feel free to email us anytime at email@example.com and we will answer any question you may have.