Refund policy

RETURNS & REFUNDS POLICY

GENERAL CONDITIONS

Online purchases may be returned within 7 days of receipt, provided the item is:

∙ Unworn, unwashed and unaltered

∙ In its original packaging with swing tags attached

∙ (For footwear) returned in an undamaged shoe box, which forms part of the product

For hygiene reasons, swimwear and jewellery cannot be returned. Items returned in a condition different to how they were received will not be accepted. Returns are not accepted for change of mind.

All returns require a Return Authorisation (RA) number obtained prior to sending. Returns received without an RA number will not be accepted. Please include your original invoice with your return.

To request an RA number, email: customercare@debsboutique.com.au

FULL-PRICED ITEMS

Full-priced items are eligible for an exchange, store credit, or refund to the original payment method, provided they meet the general conditions above and are returned within 7 days.

Once your return is received and approved, please allow 5–10 business days for your refund to appear.

SALE ITEMS

∙ Items discounted 1–40%: eligible for store credit only (minus a $10 handling fee)

∙ Items discounted over 40%: not eligible for return

∙ Items marked FINAL SALE: cannot be returned under any circumstances

∙ No refunds on any sale items

EXCHANGES

To exchange for a different size, email us for an RA number and return the item within 7 days. Once received and approved, your replacement size will be dispatched. If your required size is unavailable, a store credit or refund (for full-priced items) will be offered.

FAULTY ITEMS

A faulty item is one received with damage or a manufacturing fault that appears within a reasonable time of purchase. General wear and tear is not considered a fault.

Where possible, faulty items will be repaired in line with Australian Consumer Law. If repair is not possible, we will offer a replacement, store credit (valid 12 months), or refund.

Faults must be reported within 14 days of receipt by emailing customercare@debsboutique.com.au for an RA number. Items sent without an RA number or outside this timeframe cannot be accepted.

NEED HELP?

We’re happy to help with any questions about your order or return.

Email us at customercare@debsboutique.com.au